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Make every effort to put me at ease
Several years ago, I experienced the drill hitting a nerve of which the pain was unforgetable. Since then, I have always expressed my "fear" of the drilling out part of work in my mouth. I ask for extra novocaine (I feel like I have to remind them) on every visit for work and Weir and Thomas comply with my requests. They seem to understand and make every effort to put me at ease--so "thank you" for that!