James Island Dental Associates
Restorative, Cosmetic, and Implant Dentistry

COVID-19 & Office Safety

 

We are excited to announce that we are starting to reopen the office. During this process, we still want to make clear that the safety of our patients and staff in regards to COVID-19 is paramount. In order to safely open the office, we have created new patient exposure procedures, as well as, have made changes to our office infrastructure to ensure the safest possible environment for all. Below, you will find info detailing our new patient check-in procedure, facts about our new HEPA/UV filtration air system, and other facts about the reopening. We hope this page answers any questions or concerns you may have, and we are excited to see you in the office soon. Click Here to contact us should you have any questions.

 

Patient Check-In/Out Procedure 

In an effort to limit unnecessary exposure, we have created a new procedure for our patients to check-in for their appointment. At the heart of this new procedure is the understanding that both our patients and staff have to be Symptom Aware

 

 

 

This idea of being Symptom Aware is simply to protect our patients and staff. COVID-19 is still a credible threat, and we will treat it as such. Please respect our processes and procedures, and if you are showing signs of these symptoms, please call us to reschedule your appointment. To this, our new patient check-in/out procedure is as follows: 

 

  1. The patient arrives at the office for their appointment and is greeted at the door by a member of the staff.
  2. The patient will have their temperature taken and asked to apply the supplied hand sanitizer. 
  3. The patient's cell phone number will be taken and they will be re-directed to return to their car. 
  4. Once the room is ready, the front desk will text/call the patient to return back into the office. 
  5. The patient will be socially distant upon re-entry to the office.
  6. The patient will be directed to the chair and the procedure will take place.
  7. Any check-out paperwork will be performed with a glass barrier between the patient and front desk staff. 
  8. The patient is free to exit the office.
  9. Remember to wash your hands and social distance. 

 

These steps have been designed with COVID-19 safety in mind and we ask our patients to be respectful of this process and we will work to move through it as quickly as possible. We also ask you to respect our decision to reschedule your appointment should we feel that you have symptoms that could potentially put our office at risk. 

 

Personal Protective Equipment (PPE) Changes

PPE is used daily in our business, and it is something that we rely on to keep not only our patients but our staff as safe as possible. As part of our office-wide COVID-19 response, we have updated the amount and type of PPE that we will use for every procedure. So don't freak out when you see us in this new stylish getup, as it is for all of our safety. The new PPE that we will be utilizing is: 

  • Scrub Cap
  • N-95 Masks
  • Gloves
  • Surgical Gown
  • Safety Glasses/Face Shield    

 

HEPA/UV Air Filtration System

 

Office Infrastructure Changes

Our office has gone through many changes over the years. Shout-out to those of you who remember the small appropriately sized first office. All of these changes reflected a need at that time, and now we have identified a new need and have acted accordingly. COVID-19 still is a real concern to public health, and to address this, we have decided to fit our office with a HEPA/UV Filtration Air System. Sounds fancy right? Well, it is and is all about the patient and staff safety.    

 

HEPA/UV Air Filtration System

 

This air filtration is a welcomed addition to our office, and we are excited about the amount of safety it can provide us with. We felt that this was a necessary investment to ensure that our patients are as safe as possible and that our staff has a safe space to work during these times of COVID. This will not only allow us to turn over a room quicker, but it also allows us to do so confidently knowing that we are taking the best steps forward in protecting everyone from COVID-19. 

 

COVID-19 Is Still A Threat

Despite all of these improvements and procedures, we want to stress that COVID-19 remains a credible threat to public health and should be treated as such. We will continue to strive to provide our patients with the most up-to-date information regarding the virus, but want to stress that visiting us is still a potential risk to your health as it pertains to COVID-19. To this we humbly say that we can not take responsibility should you fall ill to the virus after a visit to our office. We strive to do everything and then some to keep your visit as safe as possible, but there are some things that are simply out of our control. Should you have any questions regarding how we are approaching the virus and opening the office, please do not hesitate to call us or send us an email. We will be more than happy to explain our new patient contact procedures to you in an effort to calm any concerns you may have. As always we greatly appreciate your business and are excited to see you very soon. 

 

If you have difficulty using our website, please email us or call us at (843) 762-1234
We are pleased to announce that we are officially open and very excited to be seeing patients again. That being said, we ask for patience as we work through our new scheduling process, as well as, working through rescheduling missed appointments when we were closed. If you have any scheduling questions please feel free to call us or send us an email. Please be advised, safety is still the utmost concern. We are adopting new procedures in the office to keep both you the patient, and our staff safe. For more information, see our Covid-19 page detailing our new operating procedures.